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Tracking Attendance

Do I Have to Track My Child’s Attendance? (CCAA)

All parents receiving assistance through Workforce Solutions South Plains Child Care Services are responsible for recording their child’s attendance at their provider’s site EACH DAY through the Child Care Attendance Card (CCAA) system.

Parents please note: Your CCAA card may have the wrong activation phone number.
Some CCAA cardholders may have recently received cards with activation stickers that direct the cardholder to call 800-997-2222. This activation number is incorrect. The correct CCAA card activation phone number is 866-960-6496. We apologize for any inconvenience.

How to Use Your Child Care Attendance Card video

How Do to Track My Child’s Attendance?
Parents are required to use a swipe card to record attendance daily.
Parents must sign a Parent Agreement for the use of the Child Care Attendance Card.
Parents using a Licensed Child Care Center must use their card to swipe their children in and out of care each day.
Parents using relative providers or registered family homes must call 1-866-960-6496 and use the Interactive Voice Response (IVR) system to record their child’s attendance daily.
Parents must use the attendance card to report attendance and absences.
All non-reported days (i.e. non-swipes) will be counted as an absence.
Parents may request up to three additional cards for anyone over 16 years of age who will be dropping off or picking up their children from care.
Parents must ensure the attendance card is not misused by secondary cardholders.
Parents must inform secondary cardholders of the responsibilities of using the attendance card.
Parents must ensure secondary cardholders comply with these responsibilities.
Parents must ensure the protection of attendance cards issued to them or secondary cardholders.
Parents must not designate the child care facility owner, director or relative care provider as a secondary cardholder.
Parents or secondary cardholders must not give the attendance card or the personal identification number (PIN) to another person, including the child care provider.
Parents must report to Workforce Solutions South Plains CCS instances in which their attempt to record attendance was denied or rejected and cannot be corrected at the provider site.
What Happens If I Do Not Track My Child’s Attendance?

If Parents do not report attendance or absences using the swipe card:
Not reporting attendance could result in an absence being counted for the days attendance was not recorded.
Failure to meet monthly attendance standards* may:

a. Result in termination of care;
b. Result in a determination that a change in my work/training schedule has occurred and care may be ended.

If a child exceeds forty (40) total absences during their current 12-month eligibility period:

a. care may be terminated before, and
b. the parent will be ineligible to reapply for child care services or to be placed on the waiting list for services for 60 calendar days

The provider may end a child’s enrollment with the provider if the child does not meet the provider’s established attendance policy.

Workforce Solutions South Plains is an equal opportunity employer/programs. Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas: 711 (voice); 800-735-2989 (TDD); or Relay Texas Spanish 800-662-4954.

We're Moving!

The Workforce Solutions South Plains Lubbock office is moving to a new location. On July 2, 2018 Workforce Solutions Lubbock Workforce, Childcare, and Youth Services will move to 2002 West Loop 289 Suite 117 inside the Wayland Plaza.

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