Unemployment Insurance Resources

The Texas Workforce Commission (TWC) handles all Unemployment Insurance (UI) matters. UI services are available online 24/7, and by telephone Monday-Friday from 7:00 a.m. to 7:00 p.m.

*As a rule, you can get help via the internet faster than by telephone.*

All individuals who file an unemployment insurance claim must register for work at WorkInTexas.com.

For UI services available on the Internet, go to http://www.twc.state.tx.us/ui/uiclaim.html.

Online services include:

User ID and Password Creation
Application for Benefits
Requesting Benefit Payments
Calculating and Reporting Earnings
Claim and Payment Status
Registering for Work through WorkInTexas.com
Information on Appeals


Residents can access UI services by calling 512-340-4300.  Deaf, hard-of-hearing, or speech-impaired customers may contact Relay Texas at 800-735-2989 (TDD) and 711 (Voice).  Residents in other areas in Texas should call:

Austin local: 512-340-4300
Dallas local: 214-252-1200
El Paso local: 915-832-6400
Ft. Worth local: 817-420-1600
Houston local: 231-983-1100
McAllen local: 956-984-4700
San Antonio local: 210-258-6600
Others: 800-939-6631


What If I Need Help?

If you need assistance while at one of our Career Centers, please ask one of the Career Center staff. We will be glad to advise you.

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We're Moving!

The Workforce Solutions South Plains Lubbock office is moving to a new location. On July 2, 2018 Workforce Solutions Lubbock Workforce, Childcare, and Youth Services will move to 2002 West Loop 289 Suite 117 inside the Wayland Plaza.

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