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Customer Service Representatives

CUSTOMER SERVICE REPRESENTATIVES in the South Plains

Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer Service Representatives in the South Plains are typically employed in these industries:

  • Business Support Services
  • Depository Credit Intermediation
  • Wired and Wireless Telecommunications Carriers
  • Agencies, Brokerages, and Other Insurance Related Activities
  • Grocery Stores

In 2016 there were an average of 3,098 Customer Service Representatives working in the South Plains. This occupation is expected to grow by 16.9% in the next ten years.

Customer Service Representatives earn an average of $31,800 annually in the South Plains. Entry-level workers earn approximately $22,500 compared to an average of $36,400 for experienced workers.

Education, Experience and Licensing

DEGREES

People in this career usually begin with a short-term industry-recognized certificate or credential and no previous work experience. This career typically requires short-term on the job training.

PROGRAMS

There are training programs for this career near you!

South Plains College

Important Qualities

  • Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  • Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  • Interpersonal skills. Representatives should be able to create positive interactions with customers.
  • Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
  • Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  • Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Resources

Newsletter

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Click here to view the October 2019 edition!

Workforce Solutions South Plains is an equal opportunity employer/programs. Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas: 711 (voice); 800-735-2989 (TDD); or Relay Texas Spanish 800-662-4954.

We're Moving!

The Workforce Solutions South Plains Lubbock office is moving to a new location. On July 2, 2018 Workforce Solutions Lubbock Workforce, Childcare, and Youth Services will move to 2002 West Loop 289 Suite 117 inside the Wayland Plaza.

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